Shipping Policy - Wild Teex

Effective Date: [May 13, 2025]

At Wild Teex, we are dedicated to ensuring your products are delivered to you safely and efficiently. Please review the following shipping policy for details on order processing, delivery times, costs, and handling of potential delivery issues.

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1. Order Processing Times

• Orders are processed within 1–3 business days of being placed.
• Please note, orders placed after 3 PM CST on business days will begin processing the following business day.
• Orders are not processed, shipped, or delivered on weekends or federal holidays.

During high-demand periods, processing times may be extended. Any significant delays will be communicated to you as soon as possible.

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2. Estimated Delivery Times & Shipping Costs

Please note: Delivery times are estimates and may vary based on factors like location, carrier delays, and customs processes for international orders.

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3. Shipping Confirmation & Tracking Information

• After your order has shipped, you will receive a shipping confirmation email containing your tracking number.
• Tracking information may take 1–3 business days to update after your order ships.

Use the provided tracking number to monitor the status of your shipment.

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4. Address Accuracy

Please ensure your shipping address is complete and accurate at the time of purchase.

• Wild Teex is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.
• If you detect an error in your address after placing your order, contact us immediately at support@wildteex.com.

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5. Delayed or Lost Shipments

Though we partner with reliable carriers, delays may occasionally occur due to high shipping volumes, carrier issues, or other unforeseen circumstances.

• If your package has not arrived within the estimated timeframe, please contact us at support@wildteex.com.
• For lost or significantly delayed shipments, we will assist by working directly with the carrier and may issue replacements or refunds where appropriate.

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6. International Shipping, Customs, and Duties

We deliver to several international locations. Please consider the following for international orders:

• Orders may be subject to customs duties and taxes determined by the destination country. These fees are the customer’s responsibility and are not included in the purchase price.
• Customs processing times may vary and may cause additional delays in delivery.

For further inquiries regarding international shipping, you may contact your local customs office.

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7. Damaged or Incorrect Items

Inspect your order upon receipt and notify us immediately if you receive damaged, incorrect, or incomplete items.

• Send an email to support@wildteex.com with your order details and a description of the issue.
• Include photos of any damaged items to help us resolve the issue quickly.

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8. Additional Support

For any questions or concerns about shipping, our team is happy to assist. Reach out to us via:

• Email: support@wildteex.com
• Phone: +1 (877) 462-8918
• Mailing Address:
  Wild Teex
  123 Main Street
  Austin, TX 73301
  United States

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At Wild Teex, we pride ourselves on providing a seamless and reliable shopping experience. If you have any questions about your shipment or need further assistance, don’t hesitate to contact us. Thank you for choosing Wild Teex for your adventure needs!